mybdix Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how mybdix collects, uses, and protects your information.
Introduction & Applicability
mybdix ("we", "us", or "platform") operates a secure online gaming service for Bangladeshi players. This privacy policy applies to all users of the mybdix website mybdix.cam.
This policy describes what types of personal information we collect, why we collect it, how we use it, and what steps we take to keep your information secure. By registering on or continuing to use our platform, you are considered to have agreed to the terms of this privacy policy.
mybdix is strictly for individuals aged 21 or older. If you are below this age limit, please do not use the platform or provide any personal information.
This privacy policy may change from time to time. For any significant changes, we will notify you via your registered email and note the update date at the top of the page. Continuing to use the platform after changes are made will be considered acceptance of the updated policy.
What Information We Collect
mybdix may collect the following types of information. This information is essential for managing your account, improving services, and meeting legal obligations.
2.1 Information Provided at Registration
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Brief details of preferred payment method (e.g., last few digits of a bKash or Nagad account number)
- Password (stored in encrypted form — never in plain text)
2.2 Identity Verification Information (KYC)
For deposits or withdrawals above a certain amount, mybdix may request the following documents for identity verification (KYC — Know Your Customer):
- Copy of National ID (NID) or passport
- Bank statement or mobile banking transaction proof
- Recent photograph (if required)
These documents are stored on secure servers and used only for the verification process.
2.3 Automatically Collected Information
When you use the mybdix platform, our system may automatically record the following information:
- IP address
- Browser type and version
- Device type (mobile, desktop, etc.)
- Operating system
- Time, date, and duration of page visits
- The page you came from (referrer URL)
- Gameplay activity and transaction history
2.4 Cookies and Similar Technologies
mybdix uses cookies and similar tracking technologies to manage your session, remember your preferences, and improve platform performance. You can control cookies from your browser settings, though disabling certain cookies may limit some platform features.
Purpose of Information Use
mybdix uses your personal information only for the following legitimate purposes. We never use your information for excessive or irrelevant purposes.
Account Management
Creating and managing your account, ensuring login security, and keeping your profile up to date.
Financial Transactions
Processing deposits and withdrawals, preventing fraud, and maintaining financial records.
Customer Service
Resolving your complaints and questions, providing live chat support, and improving service quality.
Security & Compliance
Complying with anti-money laundering (AML) policy, age verification (21+), and ensuring responsible gaming.
Service Improvement
Analyzing platform performance, identifying technical issues, and improving user experience.
Communication
Notifying you by email about important account updates, bonus offers, and policy changes.
Sharing Information with Third Parties
mybdix does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, limited information may be shared with the following parties as necessary to operate the service:
4.1 Payment Processors
Financial information necessary to complete transactions via payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment processors. This information is used only for transaction verification.
4.2 Technology Service Providers
Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) share limited technical information with us. These third parties process information under their own privacy policies, and mybdix ensures that they follow appropriate data protection standards.
4.3 Legal Obligations
If mybdix is legally required to do so based on a valid order or directive from a competent court, government authority, or law enforcement agency, the necessary information may be provided. In such cases, mybdix discloses only the minimum information required.
4.4 Affiliates & Marketing Partners
mybdix never shares your full personal information with third parties for marketing purposes. However, anonymized or aggregated statistical data may be shared for advertising services, from which you cannot be directly identified.
Data Protection Measures
mybdix uses industry-standard security technology to keep your personal and financial information secure. Our security infrastructure operates at the following levels:
🔐 SSL Encryption
All data transfers are protected by SSL (Secure Socket Layer) encryption. Your information remains secure while in transit over the internet.
🛡️ Firewall Protection
Our servers are protected by advanced firewalls and intrusion detection systems that prevent unauthorized access.
🔑 Password Hashing
Your password is never stored in plain text. It is kept secure using industry-standard hashing algorithms.
🔄 Regular Audits
mybdix's security systems are regularly reviewed by independent security experts.
👤 Access Controls
Only authorized staff can access personal information, and only on a need-to-know basis.
📋 Data Minimization
We collect only the information that is essential to provide the service. Excessive or unnecessary information is never collected.
While we ensure the highest level of protection, no internet-based system can be claimed to be 100% secure. In the event of a cybersecurity incident, mybdix will notify affected users as quickly as possible in accordance with legal requirements.
Data Retention Period
mybdix retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.
- For active accounts: All information is retained for as long as the account remains active.
- After account closure: Information required under applicable legal and regulatory obligations is retained for a specified period.
- KYC documents: Identity verification documents are retained in accordance with legal requirements.
- Transaction records: Financial transaction history is retained for audit and dispute resolution purposes.
- Upon withdrawal of marketing consent: Minimum information is retained to record the consent withdrawal request.
Once the designated retention period ends, your information is securely deleted or anonymized so that you can no longer be identified.
Your Rights
As a user of the mybdix platform, you have the following rights regarding your personal information. Contact us to exercise any of these rights.
Right of Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
You may request deletion of your information where there is no legal obligation to retain it.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
Right to Portability
You may request to receive your information in a common format.
Withdrawal of Consent
You may withdraw consent given for marketing communications at any time.
To exercise any of the above rights, contact us via our 24/7 live chat support or by email. We will respond to your request within a reasonable time.
Protection of Minors' Privacy
mybdix strictly provides services only to individuals aged 21 or older. We do not intentionally collect personal information from any minor.
Age verification steps are taken at registration. If we become aware that a person opened an account while under the age of 21, that account will be closed immediately and the collected information will be securely deleted.
If you are a guardian and believe that your minor child's information has been unintentionally collected, please contact us immediately.
International Transfer of Information
mybdix's servers and data storage may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it remains under an equivalent level of protection.
We ensure appropriate contractual safeguards for international data transfers and regularly review whether third-party service providers comply with our privacy standards.
Policy Changes & Updates
mybdix may update this privacy policy from time to time due to service improvements, legal changes, or business requirements. For any significant changes:
- A notification of the update will be sent to your registered email address.
- The "Last Updated" date at the top of this page will be changed.
- A notice will be posted on the platform for important changes.
Continuing to use mybdix after an update will be considered acceptance of the revised privacy policy. We therefore recommend that you review this page regularly.
Have Questions About Privacy?
If you have any questions about exercising your privacy rights, any requests regarding personal information, or any questions about this policy, please contact us. Our team is ready to assist you in Bengali 24/7.